PRIVACY POLICY

Last Updated: October 2024

Welcome to www.victoirefenestraz.com (the "Website"), operated by Victoire Fenestraz ("we," "our," or "us"). Your privacy is essential to us, and this Privacy Policy outlines how we collect, use, store, and protect your personal information. By using this Website, you consent to this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information you provide directly to us, including:

  • Contact Information: Name, email address, and phone number.

  • Service Information: Preferences, inquiries, and feedback related to our coaching services.

  • Payment Information: When you purchase services, payment details are securely processed by third-party providers (e.g., Squarespace Payments or Stripe) and are not stored on our servers.

Automatically Collected Information

We may automatically collect information about your visit through:

  • Usage Data: IP address, browser type, device type, pages viewed, and time spent on the Website.

  • Cookies and Tracking: We use cookies and similar tracking technologies to improve your experience and analyze Website performance.

2. How We Use Your Information

Your personal information is used to:

  • Provide, personalize, and improve our services.

  • Respond to inquiries, schedule appointments, and provide support.

  • Process transactions and communicate updates related to your purchases.

  • Send newsletters, marketing messages, and other relevant information (you may opt out at any time).

  • Analyze Website usage for improved user experience and functionality.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your data:

  • With Service Providers: To assist in operating the Website and providing services (e.g., email and payment processors).

  • To Comply with Legal Obligations: If required by law or in response to lawful requests.

4. Cookies and Tracking Technologies

Our Website uses cookies to enhance functionality, analyze traffic, and remember user preferences. You can control cookie settings through your browser. Note that disabling cookies may impact your experience on the Website.

5. Data Security

We implement reasonable security measures to protect your data from unauthorized access. However, no method of transmission over the Internet or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

If you are in the EU or UK, you have rights under the GDPR, including:

  • Accessing Your Data: You can request a copy of the personal information we hold.

  • Correcting Your Data: You may request corrections to your personal information.

  • Deleting Your Data: You may request the deletion of personal data, subject to legal requirements.

  • Withdrawing Consent: You may withdraw your consent to receive marketing communications at any time.

To exercise these rights, please contact us at [Your Contact Email].

7. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of those sites, and we recommend reviewing their privacy policies.

8. Children's Privacy

Our services are not directed at individuals under 16. We do not knowingly collect information from children under 16. If you believe a child has provided us with personal data, please contact us for its removal.

9. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will post the revised policy here with an updated “Last Updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: connect@victoirefenestraz.com

By using our Website, you agree to the terms outlined in this Privacy Policy.