Bespoke transformational journeys for hospitality teams

Cultivating savoir-être, human connection, and a culture of excellence

VICTOIRE.

At VICTOIRE, we believe excellence in hospitality starts with the quality of human presence. We are specialized in human-centered, boutique trainings that awaken true transformation to boost the motivation and excellence of hospitality professionals. Rooted deeply in emotional intelligence and self-awareness, our ateliers offer spaces for teams and leaders to reconnect, realign, and inspire a lasting impact.

Our unique methodology, the ALMA Framework, transforms teams and leaders through three interconnected pillars, designed specifically to meet the emotional and practical demands of the high-end seasonal hospitality industry.

  • SAVOIR-ÊTRE

    Empower your teams and leaders with deep personal awareness, emotional intelligence, and inner alignment—the true cornerstones of authentic leadership. Our approach bridges the crucial gap between each individual's core values and their professional roles in order to cultivate a motivated, committed, and cohesive team that has the drive to sustain performance and excellence within your organization.

  • PEOPLE CONNECTION

    True hospitality excellence emerges when your teams foster genuine human connections—built on empathy, trust, and mutual respect. At VICTOIRE., we help your leaders and teams cultivate a deeper understanding of each other, enabling meaningful interactions that go beyond surface-level engagement.

  • EXCELLENCE

    Excellence becomes the natural outcome when individuals deeply know themselves, understand their teams/coworkers and consciously translate this awareness into exceptional guest experiences.

ALMA offers.

At VICTOIRE., we understand that every hospitality business has unique rhythms, challenges, and aspirations. Our three ALMA formats—ALMA Essentials, ALMA Signature, and ALMA Insights—serve as examples of the type of transformative programs we can craft. In practice, each offer is entirely personalized, carefully tailored to the specific needs, objectives, and culture of your organization. We work closely with you to design bespoke ateliers and transformative journeys that precisely align with your vision and the realities of your teams, creating a deeply meaningful and impactful experience.

Here are three examples of what your customized ALMA experience could look like:

  • ALMA Essentials – Targeted Team Boosters

    One-off ateliers at key moments (start, mid-season, end of season).

    Designed for impactful, timely interventions, these focused sessions unite your whole team around a single crucial topic. Whether it's establishing foundational team values at the start of the season, revitalizing motivation and connection mid-season, or celebrating and reflecting at the season’s end, ALMA Essentials ateliers create meaningful shifts in your team's dynamics.

  • ALMA Signature – 360 Transformational Journey

    ALMA Signature is our fully personalized and collaborative program, specifically designed for hospitality businesses seeking meaningful and sustainable transformation throughout the summer or winter season. Together with you—the CEO, Owner, or HR leader—we clearly define your objectives for your managers and teams, such as cultivating savoir-être in luxury settings, mastering elegant behaviors, enhancing motivational strategies, or embedding your company's core values deeply within your teams.

    Our tailored process begins with a foundational immersion session at the season’s start, establishing a shared vision and clearly aligning team dynamics with your organizational values. Throughout the season, targeted follow-up sessions ("piqûres de rappel") provide timely support, motivation, and practical guidance adapted to your team's evolving needs and challenges.

    We conclude each ALMA Signature journey thoughtfully and intentionally, with an emotionally resonant closing session that recognizes individual and collective achievements, strengthens team cohesion, and fosters a heartfelt desire among your valued employees to return season after season.

    This approach ensures a lasting impact on your team's professional excellence, personal fulfillment, and loyalty—setting a new standard for human-centered leadership in luxury hospitality.

  • ALMA Insights – Strategic Coaching & Diagnostics

    Individualized support for leaders and key professionals, on demand.

    ALMA Insights provides targeted individual support, addressing personal challenges and fostering leadership capabilities. These sessions help your leaders effectively navigate their roles, strengthen their personal and professional alignment, and significantly enhance their impact within the team and organization.

    ALMA Insights – Strategic Coaching & Diagnostics

What clients say.

F&B team member, 4* hotel, Meribel, France

« Un grand merci pour nous avoir tous reboostés, dans une période où nous en avions tous besoin. Cet atelier nous permet de finir la saison sereinement, remplis de gratitude. »

SPA Manager, 4* hotel, Meribel, France

« Cet atelier m'a permis de comprendre l’importance d’être bien avec soi-même pour mieux motiver nos équipes. Super formation à intégrer dès le début de saison avec tous les nouveaux chefs ! »

F&B team member, 4* hotel, Courchevel, France

« Merci Victoire pour votre délicatesse et votre écoute attentive. À nous maintenant de cultiver l'humanité au sein de l'équipe dans un contexte exigeant. L'unité fait vraiment la force ! »

Chef, 4* hotel, Meribel, France

“I discovered strengths and values within myself that my colleagues already saw but I hadn't yet recognized. These meaningful exchanges have greatly improved how we connect as a team.”

A personal touch, Victoire’s story.

I grew up in luxury hospitality, a world defined by impeccable standards yet often disconnected from true human warmth. My journey through personal transformation showed me that authentic service that leaves a trace begins with self-awareness and inner coherence of each person interacting to make the experience unforgettable.

Now, I dedicate my experience to helping professionals rediscover the profound human essence at the heart of luxury hospitality.

Are you ready to bring transformation to your hospitality team?